Return Policy

Overview

Colorado Collectibles is operated by Curtiss Custom Solutions LLC. Most inventory consists of unique meteorites, minerals, fossils, books, records, and related collectibles. Because many items are one-of-a-kind, please read listing details carefully and ask questions before purchase.

Ask before you buy

We encourage questions about condition, classification, provenance, shipping, and insured delivery before you complete a purchase. Use the product inquiry form on the listing, or contact us at contact@shopcoloradocollectibles.com.

General return approach

Unless a listing states otherwise, website checkout sales are considered final once completed. The same approach applies to all items sold through the site cart, including books, records, and specimens. We do, however, want buyers to receive what was described. If you believe an item was materially misdescribed, contact us within 7 days of delivery with your order details and a clear explanation of the issue.

This policy applies to orders placed through website checkout with a U.S. shipping address. Returns must be shipped from a U.S. address unless we approve otherwise in writing.

When a return may be approved

• The item differs materially from the listing description
• The wrong item was sent
• A significant condition issue was not disclosed and was not visible in listing photos

Returns are generally not offered for buyer's remorse, change of mind, or minor variations normal for natural specimens, used books, or vintage records.

Return process

• Contact us first — do not ship anything back without approval
• Approved returns must be packed carefully and shipped with tracking
• Unless we made an error, the buyer is responsible for return shipping and insurance
• Items must be returned in the same condition as received and with any included documentation or packaging
• Refunds, if approved, are issued to the original payment method through Stripe after we receive and inspect the returned item
• Approved refunds generally include the item price only. Original outbound shipping charges are not refunded unless we sent the wrong item or made another error on our part

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with your order details, photos of the packaging and item, and tracking information when available. We will work with you on next steps, which may include carrier claims, replacement, or return and refund when appropriate.

High-value specimens

Meteorites and other high-value specimens may require direct inquiry, insured shipping, and special handling before purchase. Return terms for those items are confirmed during that conversation. Payments completed through a payment link or other method we send by email follow the return terms we agree to in writing before you pay—not automatically the same rules as website cart checkout above.

eBay purchases

eBay purchases are not covered by this Return Policy. Items purchased through our eBay seller account must be handled through eBay's return process and the return terms stated in that specific eBay listing.

Contact

Return questions may be sent to contact@shopcoloradocollectibles.com.

See also Privacy Policy.